Service Termination There is no fee to terminate service. To terminate service, download the Service Termination Application, fill it out return it to the Customer Service Division by mail or in person with a copy of your photo identification. We will need the property address, a forwarding address, a phone number, and an account holder name. Please give us at least one business day’s notice (Monday through Friday, excluding holidays) to close your account. Call us at 623-933-1228 to schedule disconnection of service.
Be ready to provide us with your forwarding address for the final bill. Customers remain responsible for all water used until we receive their request for termination. Applicable refunds will be mailed out two weeks after the final bill is generated.